For a Christmas gift I purchased the Kanto Gym Badges from Sanshee, sadly they were so popular they went into back order. But am I complaining? Heck no! Not only did they e-mail me to let me know of the situation the moment it came up, they also replaced my Gym Badges with the Pokeball pack. But not replace as in that I don’t get my Gym Badges but to at least give me something for my troubles while I wait for my Gym Badges to arrive. But once I got the Gym Badges They sent out the funnies letter!
The added gift of the Gym Badge from the Johto League was cute, now to get the rest of the set!
The Pokeball pack they sent out as a sorry. I’ve honestly never received such awesome customer service, not only was the shipping quick but they were so quick in responding each time I e-mailed them. As well each e-mail felt like I was their only customer, such care and consideration was sent each time to make sure I was as happy as a clam and still use their service. For sure I’ll be purchasing from Sanshee.com again, check out their amazing selection of silly otaku shirts, buttons, pins and posters!
AX Live! Every Thursday at 7pm PST! We’ve been doing Giveaways recently so make sure to check out the show to be able to win some awesome prizes!! Plus every week we give away a 4day badge to the convention for 2011!
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That letter was brilliant. Gotta love when a company has a sense of humour!
very much so, i was laughing my butt off at the letter
This is the most epic thing I’ve seen this year.
hehe, very much so
This is pretty good response from their company ^^;
i love good and funny customer service
That was the best apology letter EVER!
yes it really was, how can you be mad at a company like that?
Kanto Badges. Nostalgia kicks in just by looking at them =)
They have a good sense of humor for adding that letter. I couldn’t stop myself from laughing after the PS message.
Wow! Those badges are awesome and so are the pokeball badges. Since I love pokemon I’m definatley going to have to look into this. If they’re on back order, maybe they’ll also send me an awesome letter. Really great stuff!
Haha! That’s awesome! Both the badges and the letter. Reading that kind of makes me want to order ’em and hope they’re on backorder as well ^^;
Thank you so much for pointing me to this company, didn’t even know they existed, and so much cute stuff!!!
aw cute…lately I’ve been thinking about watching the first few seasons of Pokemon subbed. I was so nuts for it when I was a kid and thinking about it still gives me a warm fuzzy feeling.
wow what a hilarious letter! sounds excactly like prof oak and what team rocket would do! what great customer service!
out of interest how large are the badges? so considering buying some
That is such a cute letter! I would frame that!